FAQ
Frequently asked questions (FAQ) - Diamondz Art
as of May 2025
1. Orders
1.1. How can I place an order?
You can give up orders directly via our online shop at www.diamondz.art . Select your desired product, put it in the shopping cart and follow the ordering process.
1.2. Can I change or cancel my order afterwards?
If your order is not yet in production, please write us as soon as possible to info@diamondz.art - we check whether a change or cancellation is still possible.
2. Shipping & delivery
2.1. Which countries do you deliver?
Currently we deliver exclusively to the following countries within Europe:
Germany, Austria, Luxembourg, France, Italy, Belgium, Netherlands, Spain, Ireland, Sweden, Finland, Denmark, Portugal, Poland, Czech Republic, Bulgaria, Romania, Croatia, Hungary, Estonia, Lithuania, Slovakia, Slovenia, Greece.
2.2. What are the shipping costs?
- Germany: Free
- Europe: € 6.99 Flat rate
The exact shipping costs are displayed in the checkout.
2.3. How long does the delivery take?
- Germany: up to 11 working days
- Europe: Up to 14 working days
Since each product is produced individually after ordering, there may be slight delays in exceptional cases.
2.4. How can I follow my order?
After shipping, you will receive a confirmation email with a tracking number, if available.
3. Payment
3.1. Which payment methods do you accept?
-PayPal
-credit card (Visa, Mastercard, American Express)
-SEPA transfer
-Apple Pay / Google Pay
4. Return & revocation
4.1. How long do I have time for a return?
You can return your order within 30 days - without giving reasons. The product must be unused, undamaged and in their original packaging.
4.2. Who bears the return costs?
The return costs are to be borne by the buyer, except for damaged or incorrectly delivered goods.
4.3. What happens to damaged products?
If your product is damaged or faulty, please contact photo at info@diamondz.art . We take care of it.
4.4. Can personalized designs be returned?
Individually made designs that were created on request are excluded from the right to return - unless they are faulty or damaged.
5. Products & quality
5.1. What materials do you use?
Our murals are manufactured on high -quality materials with modern printing technology - durable, color -intensive and detailed.
5.2. Do you offer personalized designs?
Our regular products in the shop are not personalized.
However, if you want an individual design or a special adaptation, you are welcome to send us an inquiry - we check whether your desired motif can be implemented.
Please note: There is no right of return for personalized designs.
6. Contact
6.1. How can I reach you?
If you have any questions, feedback or concerns, you can reach us at any time at info@diamondz.art . We usually answer within 24 hours.