Return and reimbursement guidelines
As of: May 2025
1. General information
These return and reimbursement guidelines apply to all purchases in our online shop at www.diamondz.art .
Our goal is that you are completely satisfied with your purchase.
2. Return period
- You can return products within 30 days of receipt - without giving reasons.
- individually made designs (on request) are excluded from the right of return , unless they are damaged or faulty.
3. Conditions for returns
- Returns are only possible if the items are unused, undamaged and in their original packaging.
- You bear the costs of the return, unless it is a defect or false delivery.
4.
- As soon as we have received and checked your return, we will refund the purchase amount within 14 days .
- The repayment takes place via the same means of payment that you used when ordering.
5. Exchange of damaged products
- have you received a damaged or faulty product? No problem - of course we exchange it for free.
-Please send us an email to info@diamondz.art with your order number and a photo of the lack.
6. Contact for queries
If you have any questions about return or reimbursement, you can always reach us at: info@diamondz.art